Frequently Asked Questions

Complimentary breakfast is included with every ‘bed and breakfast’ accommodation option. We also offer self-catered apartments in Bloomsbury which do not come with any catering.

Bed linen and towels are included with every accommodation option. Please note, that self-catered accommodation is not serviced and guest are responsible for washing the bed linen and towels (washing machine available in every self-catered apartment).

Check-in is no earlier than 2pm and check-out no later than 10am. If you’re arriving before 2pm and your accommodation is ready, the reception staff will allow you to check-in earlier at no extra cost. Alternatively, you can leave your luggage at the reception and come back after 2pm to check-in. You can also leave your luggage with the reception after you have checked out. Please note, however, we are unable to store your luggage overnight.

We always offer a vegetarian option at breakfast. Unfortunately, we are unable to cater to any other dietary requirements.

The rooms come with complimentary breakfast provided and do not have access to a kitchen. Flats and apartments come with fully equipped kitchens and cooking utensils.

The guest are welcome to leave their luggage at the reception on the day of their check-in or check-out. However, we are unable to store any luggage overnight. Please ask the reception staff for more details.

There are campuses of our accommodation; one in Bloomsbury and the other one in Paddington. For all accommodation in Bloomsbury – Russell Square, Euston and Goodge Street stations are the closest. For Lillian Penson – Paddington Station and Nutford House – Marble Arch or Edgware Road. For direction please visit journey planner or Google Maps.

The keys to the apartments have to be collected from the 24/7 reception desk at College Hall, Malet Street, London, WC1E 7HZ.

Yes, our guests can enjoy free internet access.

The minimum booking is 2 nights for bed and breakfast accommodation and 7 night for self-catered apartments in Bloomsbury. There is no maximum booking for bed and breakfast accommodation, but if you would like to stay in a self-catered apartment for more than 8 weeks please contact us first.

Rooms are centrally heated during the winter months, but they do not come with air-conditioning.

Guests under the age of 18 must either be accompanied by an adult (for groups of minors the ratio is 10:1) or, if they are 17 or over, provide a letter from a legal guardian stating they will take full responsibility of the minor while they are staying in our accommodation.

No, you don’t. Our guest accommodation (bed and breakfast and self-catered) is open to everyone.

The full payment for the room must be made at the time of booking using a credit or debit card. All major cards are accepted.

Our Terms and Conditions (including cancellation policy) can be found here.

All halls have 24/7 reception. If you are staying in self-catered apartments in Bloomsbury, the designated reception desk is located in College Hall.

Yes! You are welcome to receive mail during your stay. Please make sure the address includes your room number and inform reception that you are expecting it. We are unable to accept any mail before you check-in or after you check-out.